FREQUENTLY ASKED QUESTIONS ABOUT FREE HIGH-SPEED WIRELESS INTERNET ACCESS AT NEVADA SUPREME COURT LIBRARY:
WHAT DO I NEED TO CONNECT MY LAPTOP TO THE INTERNET IN THE LIBRARY?
• A laptop with an Ethernet wireless card.
• A network connection configured for DHCP (more information available under help section.
• A valid library or “guest” card. Inquire at the Reference desk near the front entrances if you need a card.
• A Polaris password, assigned at the time you received your card.
IS THERE AN ACCESS FEE?
This service is free to all resident and guest library cardholders. Card information is available at the Reference desk.
WHERE CAN I CONNECTION?
Anywhere within the library. Signal strength is dependent upon a variety of factors, and you may need to try several locations within the library to get the strongest signal.
CAN I PRINT?
Printing is not available via personal laptops. You may wish to transfer documents to a web-based personal email account and then log into one of the library’s Internet stations to print out your documents. It costs 10¢ per page to print and the printed pages will be at the Reference desk.
HOW DO I CONNECT?
• Find a location within the library with a strong signal.
• Turn on your laptop.
• After the normal startup process finishes, start your Web Browser. If you see a “Security Alert” message, click the “yes” button to continue.
• You should see a login screen: Enter your library card barcode number, without any hyphens (14 digits), or if you are using a guest card, enter the UserID in the barcode number field. Enter your Polaris password (or the guest password if you are using a guest card) in the Password field. Note that your Polaris password is usually your phone number without the area code, spaces, or hyphens. Guest passwords are changed on a regular basis.
• Click on the “Enter” button. You should see a “Login Success” message in a popup screen.
• Leave the “Login Success” screen open (you may minimize it) until you are finished with your session.
• Click the “Logout” button to close the connection.
HOW DO I GET HELP IF IT DOESN’T WORK?
Below are some common problems and solutions for using wireless connections. Please be aware library staff cannot assist you in changing settings on your personal equipment.
PROBLEM: “Error” screen message displays when attempting to log in.
SOLUTIONS: Try re-entering your library card number or guest card identification and password. If this does not resolve the problem, go to the Reference desk to verify that you have the correct password.
PROBLEM: “Page cannot be displayed” type error displays rather than a login screen.
SOLUTIONS: Verify you are receiving a signal. If you have a signal, ask a staff member at the Reference desk to verify that the library’s wireless service is working correctly. If you still cannot get a login screen, it is possible that your machine has fixed or “static” network settings. This often occurs on machines configured for use on a company or campus network.
The properties for the Internet Protocol network setting for the network adapter needs to be set for “Obtain IP address automatically” and “Obtain DNS server address automatically”.
If you change your settings be sure to note the current settings beforehand. You may wish to consult with your organization’s IT department before attempting to change your computer’s settings.